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Appointment Scheduling

Services are scheduled by appointment only. Although we occasionally have same-day appointments available, in general we ask that you schedule with as much advance notice as possible to ensure that we are able to accommodate your preferred appointment times.  


All appointments are reserved with a credit card at the time of scheduling.


Payment
Full payment is due at the time of service.  We accept cash or credit cards.

Cancellations
If you are unable to make your scheduled appointment time, please call at least 24 hours prior to your appointment.  Failure to call at least 24 hours in advance or not showing up to your appointment will result in being charged the full amount of your scheduled services or the forfeiture of your pre-paid session.

Late Appointment Arrivals
If you are running late to your scheduled appointment you are entitled to the remainder of your scheduled time, at the discretion of the therapist.  The cost of scheduled services will not be prorated for late arrivals.

Gratuity
A gratuity is not included in the price of services. Gratuities are appreciated but never expected. 

Privacy and Confidentiality
Your privacy is very important to us. We do not share, rent or sell client information to any third party. Any health information discussed, observed or treated during a session is considered confidential.

Professional Boundaries
Thrive Massage provides clinical massage services.  Any inappropriate behavior, whether implied or explicit, will not be tolerated.  Clients behaving inappropriately will have their session terminated immediately and will be responsible for full payment of their scheduled services.  The client will also not be booked for future appointments.  

Illness
If you are sick, or feel you may be getting sick, please call us to reschedule your appointment.   Receiving a massage while you are sick can exacerbate symptoms of illness, as well as put the therapist at risk.  If you arrive to a scheduled appointment with symptoms of an illness you will be asked to reschedule your appointment for a later date.